Identify Most Engaged Players

Highly engaged players are not defined by a single metric. They are identified through a combination of behavioral signals across playtime, community activity and feedback participation.

Player Conditions Relevant to Engagement

Conditions are the filters and data points available in the Player CRM that allow you to segment and identify specific groups of players based on behavior, activity, and profile attributes.

By applying one or more conditions, you can narrow down your player base to those who meet defined criteria. When multiple conditions are layered together, they form structured segments that help identify who your most engaged players are within specific areas of activity.

The strongest engagement signal appears when a player actually plays your game, visible in the community, and responsive when asked to participate in surveys, events or other community activations. By combining these signals, you gain a high-level view of your most engaged players. Below you find conditions that we recommend.

• Steam Wishlisted - Player Steam wishlist check.
• Discord Messages Count - Total number of Discord messages.
• Playtime - Total Steam playtime the player has accrued.
• Playtime (Last 2 weeks) - Total Steam playtime the player has accrued over the last 2 weeks.
• Individual Survey - Whether or not they have completed a specific survey.
• Individual Announcement - Whether or not they have engaged with a specific announcement.

This represents a high-level engagement view. If you want a single, deeper engagement identifier based on specific, intentional actions, the Rewards feature becomes critical. Through quests and structured actions such as player introducing themselves in a channel, submitting feedback, participating in events, or completing play sessions, players earn reward points. These points aggregate meaningful actions that you define as valuable.

In this model, reward points act as a unified engagement score. Instead of inferring engagement from separate behaviors, you intentionally design engagement actions and track completion through points. The more valuable the action, the more weight it carries. Over time, accumulated reward points become the clearest indicator of which players are actively contributing in ways that matter most to your community.