Surveys

Surveys allow you to gather feedback from your players through multiple distribution channels. You can create sophisticated surveys with various question types and distribute them via web, Discord, or directly within your game.

Creating a Survey

To create a new survey, navigate to the ‘Feedback’ tab and click the ‘Create Survey’ button. You’ll be prompted to configure the basic survey settings and choose your distribution channels.

Survey Configuration

When creating a survey, you can configure the basic settings and choose your distribution channels.

Distribution Channels

FirstLook supports multiple distribution channels, allowing you to reach players wherever they are:

Web Surveys

Web surveys are published to a dedicated webpage that you can share via links. Web surveys offer the widest variety of question types and provide the most comprehensive survey experience.

• Anonymous Responses – Allow participants to respond without creating an account or logging in
• Full Question Support – Access to all question types and advanced features
• Custom Branding – Match your survey’s appearance to your game’s visual style

Discord Surveys

Share surveys directly in your Discord server channels. Discord surveys integrate seamlessly with your channels for quick and easy feedback gathering.

• Channel Integration – Surveys appear as interactive messages in your Discord channels
• Limited Question Types – Some advanced question types are not available for Discord due to platform limitations
• Real-time Responses – See responses as they come in through Discord

In-game Surveys

Use the FirstLook SDK to distribute surveys directly within your game client for the most seamless player experience.

• Native Game UI – Surveys render using native in-game UI for the best player experience
  • Customizable Interface – Fully themeable and customizable to match your game’s look and feel
• Steam Web Overlay – Surveys appear in the Steam web overlay, supporting more question types

Question Types

Surveys offer a comprehensive set of question types including free text, multiple choice, single choice, opinion scales, rating scales, NPS surveys, and static content (text, video, and images). Each question type can be configured with various options such as required fields, multiple selections, and custom styling.

Building Your Survey

The survey editor provides a simple user interface for building and previewing your surveys.

Adding Questions

1. Click “Add Question” to see all available question types organized by category
2. Select a question type to add it to your current page
3. Configure the question settings in the edit panel

Previewing Your Survey

See what your survey will look like as you build it.

Web Surveys

Discord Surveys

Publishing Your Survey

Once your survey is ready, you can publish it to start collecting responses.

Posting to Discord

For Discord surveys, you can post your survey directly to your Discord server channels.

Managing Responses

Once your survey is published, you can monitor and analyze responses in real-time.

Viewing Survey Results

The survey results page provides comprehensive analytics including response counts, question statistics, and individual response data with real-time charts and filtering options. You can also export all responses for analysis in other tools.

In-game Survey Integration

FirstLook provides a powerful SDK for seamlessly integrating surveys directly into your game. The SDK includes a pre-built UI that can be fully customized to match your game’s visual style and theme.

Key features of in-game surveys:

• Easy Integration – Simple SDK implementation with minimal code required
• Customizable UI – Adapt the survey interface to match your game’s look and feel
• Native Feel – Surveys appear as a natural part of your game experience
• Full Controller Support – Built for controller or mouse and keyboard navigation

Survey Triggers

For in-game surveys, you can set up event-based triggers to automatically show surveys to players at specific moments in your game’s user flow. This requires the FirstLook SDK to be integrated into your game.

Survey triggers are based on custom events that your game sends to the FirstLook SDK. When a player triggers an event the specified number of times (threshold), the survey will be shown to them.

Setting Up Triggers

From the “Publish Settings” page under the “In-game” header, add one or more survey triggers.

1. Event Name – The name of the event your game sends to the SDK (e.g., “MatchEnd”, “LevelComplete”, “PurchaseMade”)
2. Threshold – How many times the event must occur before showing the survey (e.g., 3 means the survey shows after the 3rd occurrence)

Trigger Behavior

• Each survey is shown only once per player, even if the event is triggered multiple times
• Triggers are evaluated independently for each player
• You can set multiple triggers for the same survey to cover different scenarios

Best Practices

• Keep surveys short and focused to increase completion rates
• Use clear, concise language in your questions
• Test your survey before publishing to ensure it works as expected
• Consider the timing of in-game surveys to avoid interrupting gameplay